📘Loader
Requirements
(en = english version , cn = chinese version)
The loader automatically opens these if a newer version or a missing requirement is detected.
Visual C++ is used by a lot of programs. If you downloaded it already, you do not need to install it a second time unless you reinstalled your windows.
Troubleshooting
Loader does not open:
Step 1: Check that you are using the latest loader version & have installed all requirements.
Step 2: Sync Windows Local Time. This is currently the most common issue.
Step 3: (Re)Install the Steam Client. Make sure only to reinstall the CLIENT, you can keep all your games.
Step 4: In case your system complaints about the program, add it to Windows Defender Exclusions or any other Anti-Virus Exclusions if you are using an external one.
Step 5: (General Considerations) Uptime & Retries: The back-end server could be temporarily offline. Please do not spam the same retry 10 times in a row, otherwise you could get temporarily blocked. Additionally, it is best to stay in contact with our announcement channels where this type of information is being posted. Key Validity: When you copy a key from an external website, there is a chance that you accidentally copy an invisible character with it. If a key that you know is valid shows up as invalid, please paste it into Notepad, then copy it again and paste it back into the loader. Network Stability: It is recommended to set good DNS settings, disable all VPNs and make sure your WiFi/Internet connection is stable. Otherwise the loader may crash at random times. Obvious Indicators: A lot of issues are automatically detected by the loader and will be shown in the info text. Please make sure that you read it and follow the instructions accordingly.
Step 6: At this step, please keep in mind that the steps explained above solve more than 99.99% of all issues for regular PC owners. We are not responsible for you following them incorrectly. You may reach out to us only when you double checked all of these solutions before you make us check your details inside of our server logs, otherwise we will close your inquiry, possibly without explanation. We hope for your understanding and respect for our supporting capacities, thanks.
We are currently not interested in providing solutions for the following configurations:
Virtual Machines such as Virtual Box or similar.
Cloud Based Machines such as GeForce NOW or similar.
Windows 7, Linux, or anything other than Windows 10 & 11.
Machines Running Extended Security Systems such as Internet Cafes or similar.
If you have a real bug or compatibility report beyond the mentioned restrictions, your feedback is more than welcome within our designated support methods, thank you.
We are quite happy with the compatibility that we managed to reach so far, but if we do decide to increase the current scope, we will make sure to announce it.
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